Frequently Asked Questions

You must be at least 18 years old to register — or the higher minimum age required by the operator's license jurisdiction, whichever is greater. Onexch strictly enforces the adults-only policy. If you are a parent or guardian, please use parental control tools to restrict access to gambling content on devices shared with minors. Providing false information about your age during registration is a violation of our Terms & Conditions and may result in permanent account closure and forfeiture of any balance.

KYC (Know Your Customer) verification is a standard requirement on regulated gambling platforms. You will typically be asked to provide a government-issued photo ID — for Pakistani users this is most commonly a CNIC (Computerised National Identity Card) — along with a document confirming your address, such as a recent utility bill or bank statement. Some platforms also require a selfie with your ID. KYC is completed once and ensures your account is protected against unauthorised access and identity fraud.

No. Each player is permitted to hold one account only. Creating multiple accounts — whether to claim duplicate bonuses, circumvent a self-exclusion or for any other reason — is strictly prohibited and constitutes a breach of the Terms & Conditions. If duplicate accounts are identified, all associated accounts may be suspended and any funds or bonuses within them may be voided. If you have lost access to your original account, contact customer support to recover it rather than creating a new one.

Most personal details — such as your display name, contact preferences and notification settings — can be updated directly from your account profile section once logged in. To change your password, use the "Change Password" option within account security settings. For changes to core verified details such as your legal name or date of birth, you will need to contact customer support directly as these fields are tied to your KYC verification and cannot be self-edited after approval.

The available payment methods depend entirely on the specific operator you register with. As context, Pakistani users are generally familiar with mobile wallets and bank transfers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah, as well as crypto options like BTC and USDT. Onexch provides this as informational context only — these payment-provider names do not imply that those providers endorse, support or are affiliated with any gambling service. Always check your chosen operator's cashier section for the confirmed list of accepted methods.

Minimum deposit thresholds vary by operator and payment method. Many platforms catering to Pakistani users set minimum deposits in the range of PKR 500 to PKR 1,000 for mobile wallet methods, though this varies. If an operator supports PKR as a display or transaction currency, you can deposit and manage your balance in rupees without worrying about conversion rates. Always confirm the minimum deposit amount and supported currencies in the operator's banking or cashier section before you register.

Withdrawal processing times depend on the method used and whether your KYC verification is complete. In general, e-wallet and mobile wallet withdrawals tend to be processed within a few hours to 24 hours once approved by the operator. Bank transfers typically take 1–3 business days. Crypto withdrawals are often the fastest, processing within minutes to a couple of hours depending on network congestion. Pending KYC documentation is the most common reason for withdrawal delays, so completing verification early is strongly recommended.

Most regulated gambling operators do not charge their own fees on deposits or withdrawals — the platform absorbs transaction costs as part of their service offering. However, your payment provider may apply its own transaction fees or currency conversion charges separately. For example, if you are sending funds via a bank transfer or a mobile wallet, your bank or wallet provider's standard transfer charges may still apply. Always review the operator's banking terms and your payment provider's fee schedule before transacting.

Withdrawals are most commonly held for one of three reasons: incomplete KYC verification, an active bonus with unmet wagering requirements, or a security review triggered by unusual account activity. If your withdrawal is declined, the operator's support team should provide a clear reason. Ensure your identity documents are fully approved, any applicable bonus wagering has been completed, and that the withdrawal method matches the one used for your deposit — most operators require this for anti-money-laundering compliance.

Onexch covers a broad range of betting market types as an informational resource. These include sports betting (cricket, football, tennis, kabaddi and more), cricket exchange markets where players can back and lay selections like a traditional exchange, live in-play betting on ongoing matches, live casino games such as baccarat, roulette and blackjack with real dealers, and slot games from leading software providers. The depth of available markets depends on the operator you choose to register with.

In traditional sportsbook betting, you bet against the operator at fixed odds. In cricket exchange betting, you bet against other players — you can either back a team to win (like traditional betting) or lay a team, meaning you are effectively acting as the bookmaker and betting that they will not win. Exchange markets typically offer better odds because there is no built-in bookmaker margin, though the exchange charges a small commission on net winnings. PSL matches, ICC T20 World Cup games and bilateral series are among the most popular cricket exchange markets for Pakistani users.

PSL (Pakistan Super League) and ICC tournaments — including the T20 World Cup, Champions Trophy and bilateral Test and ODI series — are among the most widely covered cricket events on betting platforms serving Pakistani users. Onexch covers these tournaments extensively from an informational standpoint: match previews, market explanations and betting guidance. Whether specific PSL or ICC markets are available to you in real time depends on the operator platform you register with and the applicable access rules in your jurisdiction.

Live casino games are streamed in real time from professional studios or land-based casino floors, with human dealers managing the cards, roulette wheel or game show elements via video feed. You interact through a digital interface but the outcome is driven by real physical actions — a card being dealt, a wheel spinning — rather than a random number generator. This contrasts with standard online casino games, which are software-based with outcomes determined by certified RNG (Random Number Generator) algorithms. Live casino is generally preferred by players who want a more immersive, social experience.

On regulated platforms, slot games use certified RNG (Random Number Generator) software that is regularly audited by independent testing laboratories to ensure outcomes are genuinely random and unmanipulated. The fairness of a slot is also characterised by its RTP (Return to Player) percentage — typically ranging from 94% to 97% — which represents the theoretical long-run return to players per PKR wagered. RTP figures for individual slots are usually available in the game's information or paytable section. A higher RTP means a lower house edge over the long run.

New player bonuses on betting and casino platforms commonly include a welcome deposit match bonus — where the operator matches a percentage of your first deposit up to a specified cap — as well as free bets for sports, free spins for slot games, or a combination of both. Some operators also offer a no-deposit bonus for new registrations, though these tend to carry stricter wagering requirements. The exact welcome offer available to you will depend on the specific operator and any regional promotional terms that apply at the time you register.

A wagering requirement (also called a rollover or playthrough requirement) specifies how many times you must bet the bonus amount — or the bonus plus deposit amount, depending on the terms — before the resulting winnings can be withdrawn as real cash. For example, a PKR 5,000 bonus with a 20x wagering requirement means you must place PKR 100,000 in qualifying bets before withdrawal is permitted. Always read the specific wagering terms, eligible games list, minimum odds requirements and expiry window before accepting any bonus.

In most cases, no — bonus funds and any winnings derived from them are locked until the associated wagering requirements are fully met. Attempting to withdraw before completion will typically result in the bonus and related winnings being forfeited, while your original deposit amount may still be withdrawable depending on the operator's terms. Some operators allow you to voluntarily forfeit a bonus in order to unlock a withdrawal, but this voids all bonus-derived winnings. Check the operator's bonus terms carefully before opting in to any promotion.

Yes. Most established betting platforms run regular promotions for existing players alongside their new-player welcome offers. These commonly include reload bonuses on subsequent deposits, enhanced odds for specific cricket or football matches, cashback offers on net losses over a defined period, loyalty or VIP reward programmes, and seasonal tournament promotions tied to events like PSL playoffs or ICC knockout stages. Checking the operator's promotions page regularly — particularly around major Pakistan cricket fixtures — is the best way to stay informed of available offers.

Bonuses are sometimes not automatically credited if a promotional or bonus code was required during registration or deposit and was not entered, if your deposit did not meet the minimum qualifying amount, if the deposit method used is excluded from the promotion, or if the offer had already expired. Some bonuses also require manual opt-in via the promotions page before depositing. If you believe you qualify but the bonus was not applied, contact the operator's customer support team promptly with your deposit confirmation details.

Regulated gambling platforms are required to implement industry-standard security measures to protect player accounts and personal data. These typically include SSL/TLS encryption for all data transmitted between your device and the platform, secure password hashing, two-factor authentication (2FA) for account logins, and regular independent security audits. On your end, you can strengthen your account security by enabling 2FA, using a strong and unique password, avoiding public Wi-Fi when accessing your account, and never sharing your login credentials with anyone.

If you notice unfamiliar login activity, unexpected transactions, or believe your account has been accessed without your permission, act immediately: change your password right away, enable two-factor authentication if not already active, and contact the operator's customer support team to flag the issue and request a security review or temporary account lock. Do not attempt to resolve unauthorised transactions privately — the support team has the tools to freeze the account and investigate. Also check whether the same password was used on other platforms and update those too.

Most regulated platforms include a Responsible Gambling section within your account settings where you can set daily, weekly or monthly deposit limits and loss limits in PKR. Once set, limits take effect immediately for reductions — a tighter limit applies right away. Increasing a limit typically requires a mandatory waiting period (commonly 24 to 72 hours) to prevent impulsive decisions during a losing session. Setting these limits before you start playing, rather than mid-session, is strongly recommended. Visit our Responsible Gambling page for a full guide.

Self-exclusion is a formal request to close or suspend your access to a gambling platform for a defined period — typically a minimum of six months, up to permanent exclusion. To initiate it, contact the operator's customer support team directly and request self-exclusion in writing, specifying your preferred duration. The operator must honour the request and must not permit you to reopen the account during the exclusion period. For a detailed walkthrough of the self-exclusion process and additional support resources, see our dedicated Responsible Gambling guide.

Online gambling in Pakistan is subject to the Prevention of Gambling Act, 1977 and related provisions. Onexch does not provide legal advice and cannot confirm the legal status of online gambling for any individual user. We do not hold a Pakistan gambling license and do not claim that online gambling is approved or regulated by the Government of Pakistan, PTA, State Bank of Pakistan, or any provincial authority. Pakistani users are solely responsible for understanding and complying with applicable local laws before accessing any gambling platform. Content on onexch is for informational purposes only.